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Law Requires Clear Contracts and Caps on Cancellation Fees

New laws are in effect for wireless and cell phone consumers in Ontario. You can now expect to get clear information and fewer surprises in your cell phone and wireless services contracts. The Wireless Services Agreement Act protects wireless customers by requiring that: Contracts must be written in plain language, that those contracts must clearly outline which services come with the basic fee and which would result in extra charges for the consumer. Additionally, wireless services providers must get customer consent before amending, renewing or extending a fixed-term contract and consumers will pay less to cancel their contracts. This act applies to new contracts, as well as existing contracts that are amended, renewed or extended as of April 1st.

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